REA Consumer Information

Total Realty Ltd is licensed under the Real Estate Act 2008 and therefore our agents, branch managers and salespersons are bound by the Real Estate Act (Professional Conduct and Client Care) Rules 2009 required by section 14 of the Real Estate Agents Act.
 
The rules should be read in conjunction with the ACT and REGULATIONS .
 
Code of Professional Conduct
Approved Guides
Real Estate Act 2008
 
As required under the rules, Total Realty has an in-house Complaints and Disputes Resolution Procedure.
 
Please note: you may access the Real Estate Authority’s complaints process without first using Total Realty's in-house procedures; and any use of our in-house procedures does not preclude you from making a complaint to the Authority.